Delivery and Returns


 

  WHERE TO

  DELIVERY SCHEDULE

  PRICE

  FREE UK DELIVERY 

 Next working day*

  FREE 

  EU Delivery

  1 – 3 working days 

  FREE

  Worldwide STANDARD 

  3 – 7 working days

  £15.00

  Worldwide EXPRESS

 1 - 3 working days

  £28

 

We will aim to dispatch orders placed, Monday-Friday before 1pm, the same day. However we cannot guarantee this. 

* When ordered Mon – Thursday before 1pm 

**All dates quoted for delivery are estimated delivery dates only and may be subject to change.

Returns

If for any reason you are unhappy with your purchase and wish to return it, we are happy to offer a refund or exchange. However we are unable to accept the return of any item not in its original condition, or that is damaged for reasons not due to our error.

If you would like to return your item please notify us within 10 days of the date of your purchase. You must send it back within 15 days. Unfortunately Fornessi is not able to cover your shipping costs upon return.

Contact us at returns@fornessi.com 

 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. Your statutory rights are not affected by our returns policy. 

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. This is decided on individual basis.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.