Below FAQ are some common key questions we often get asked, if you have other questions, please just send it to
Printing instructional booklets puts a heavy strain on the environment. For that reason we chose to send the instructions over to you electronically. Please check your order confirmation e-mail. There you will find a link to download your instructions. Please remember that it is imperative to your baby's safety that you follow the instructions carefully. Following other manufactures' instructions or other YouTube videos will increase the risk of injury. You can download your instructions here. Or watch our tutorials here.
If you find that your baby doesn't feel secure and tight in the wrap you need to take your baby out and retighten. Re-tie the wrap, making sure that the middle section and the straps across your shoulders are taut.
No. This isn't good for you or the baby. You want them securely snuggled close to you. Front facing positions put undue stress on your baby's developing hips.
Most certainly! The wrap is designed so that your baby can feel safe and secure in their new environment, listen to your heartbeat and get to know your smell. It is also ideal for skin to skin time with your new born. As with every carrier, make sure that you carefully follow the instructional steps and the safety steps and remember never to cover your baby's face!
Our baby wraps are designed for babies from birth to a year.
Please wash your wrap on a delicate cycle, with similar colours.
We only recommend the safest and most ergonomic positioning for both, you and your baby. While there are other possible ways to carry your baby we strongly recommend that you only follow the instructions provided with your wrap. Carrying your baby in other positions might increase the risk of injury.
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