We will aim to dispatch orders placed, Monday-Friday before 1pm, the same day. However we cannot guarantee this. 

* Dispatched same day when ordered Mon – Thursday before 1pm 

**ALL DATES QUOTED FOR DELIVERY ARE ESTIMATED DELIVERY DATES ONLY and may be subject to change. Please note that the stated time periods are 'AIM to deliver by'.

Please note that items shipped outside the UK may be liable for local taxes, for which you are responsible.

Returns

If for any reason you are unhappy with your purchase and wish to return it, we are happy to offer a refund or exchange. However we are unable to accept the return of any item not in its original condition, or that is damaged for reasons not due to our error.

If you would like to return your item please notify us within 15 days of the date of your purchase. You must send it back within a further 15 days. Unfortunately Fornessi is not able to cover your shipping costs upon return.

Please contact us at returns@fornessi.com prior to sending your parcel so that we can take you though our returns process. 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. Your statutory rights are not affected by our returns policy. 

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase. Please ensure that you attach your name and your order number with the return item, as we are unable to process any items without it. 

There are certain situations where only partial refunds are granted. This is decided on individual basis.